PCC – Basic Mediation Training

Fridays and Saturdays, 8:30 – 12:20, 4 weekends, 8 days.
This course provides a highly interactive training to become a mediator and to develop better communication skills in conflict situations.

You will learn and practice how to:

• Structure the mediation process through a step-by-step procedure
• Increase your effectiveness in listening to and communicating with people in conflict
• Assist disputants to reach mutually satisfying agreements
• Enhance negotiation skills-your own and others’
• Work with strong emotions respectfully and constructively, especially with the disputing parties face to face
• Manage cross-cultural differences
• Respond to ethical dilemmas that arise in mediation
• Develop strategies to deal with various elements of conflict.